Our Story

With a collective 40 years experience working in the software industry, we at Userback know the importance of customer feedback.

After seeing agencies, product managers and designers struggle with no easy way to collect feedback from their users, we knew there had to be a better way.

And that's when Userback was born!

Since 2014 it's been our mission to create a simple, yet powerful way to collect and manage feedback for all your web apps in one place.

We truly believe that through visual feedback and the ability to articulate ideas or provide context to problems, you can build better products and solutions for your customers.

Our Journey

157m+

Feedback widget views monthly

20k+

Customers served worldwide

2m+

Feedback items collected

80+

Countries where Userback is used

We are headquartered in Brisbane, Australia

Meet our Team

We are a team of highly talented engineers, designers and CSS artists. Our mission is to provide a world-class user experience for our customers and to enable them to do the same.