About Userback

Where users and feedback come together

Our Story

With a collective 40 years experience working in the software industry, we at Userback know the importance of customer feedback.

After seeing agencies, product managers and designers struggle with no easy way to collect feedback from their users, we knew there had to be a better way.

And that's when Userback was born!

Since 2014 it's been our mission to create a simple, yet powerful way to collect and manage feedback for all your web apps in one place.

We truly believe that through visual feedback and the ability to articulate ideas or provide context to problems, you can build better products and solutions for your customers.

Our Journey

Feedback widget views monthly
Customers served worldwide
Feedback items collected
Countries where Userback is used

Who we are ?

Everything we do at Userback derives from our values. The product we create is a reflection of how we work together as a team.

We listen

We are thoughtful communicators who value and respect the contributions that everyone makes to our team. We listen to each other and to our customers and are thoughtful in our responses and actions. After all, we are a feedback company at heart, and what is feedback without listening?

We move fast

We are in a race with competitors to be the #1 visual feedback and bug reporting tool for software teams. So naturally, we move fast. We make decisions fast. We execute fast. We fail fast. We learn fast. We win fast.

We strive for excellence

Even though we move fast, it should never come at the cost of quality. We set high standards for ourselves. Plus our customers have high expectations of the tools they use. So every pixel matters.

We are in it together

We spend a huge amount of our time at work. So the more that time doesn't feel like β€œwork,” the better. We can be serious, without taking ourselves too seriously. Ultimately we are a team. We support each other. We have fun together. We win together.

We are headquartered in Brisbane, Australia

Remote First

‍To keep us all connected, we have a virtual office where we have our meetings, play pool, eat lunch and so on.

Each morning, we sign into our respective tools, do our best work, and share puns and GIFs along the way.

Meet our Team

We are a team of highly talented engineers, designers and CSS artists. Our mission is to provide a world-class user experience for our customers and to enable them to do the same.

Userback Lee Le
Lee Le
CTO / Founder
Jonathan Tobin
Jonathan Tobin
CEO / Co-Founder
Matthew Johnson
Matthew Johnson
General Manager
Daniel Rae
Daniel Rae
Customer Success Manager
Omar McAdam
Omar McAdam
Developer Advocate

Come work with us!

Don't sweat it if you don't meet all the requirements in a job description (does anyone really anyway?). If you're excited about Userback, we'd love to chat!

The Perks

  • Remote-first
  • Competitive salary
  • Flexible working hours
  • Work equipment of your choice
  • Personal development budget

Open positions

πŸš€ Senior full stack Developer x 2
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πŸš€ Product Designer
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πŸš€ Digital Marketing Specialist
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πŸš€ Product Marketing Manager
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Join web agencies, software companies, designers and developers from around the world who already love Userback to collect and manage customer feedback.

Try Userback For Free
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Contact Us

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