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Insights from the Userback team

Choosing the perfect online feedback tool

Need an online feedback tool? You’re in the right place. We’ve experimented with just about everything available on the market in our quest to build the perfect online feedback tool...

By Rohan Davidson
4 min read
Oct 17, 2019

Customer Feedback: Why it's the key metric you need to track

Customer feedback, utilised correctly, can make or break a business. This is especially true in the uber-competitive digital world. When...

By Rohan Davidson
4 min read
Sep 23, 2019

Introducing Client Roles - New Feature

Userback is always evolving. No software product is ever perfect - there are always ways to improve to help end users have a better...

By Rohan Davidson
4 min read
Sep 16, 2019

How to Leverage Data into Customer Success

When your website is your key source of income, understanding how people experience it and gain value from it is the key to improving your...

By Rohan Davidson
4 min read
Sep 9, 2019

Website Feedback - Give your customers a voice

Have you ever stared in futility at your analytics platform, wondering why traffic is declining or a particular page is just failing to...

By Rohan Davidson
4 min read
Sep 4, 2019

Visual Feedback Processes - Discover why feedback is changing

Knowing whether your website or product is serving the needs of your customers is a challenge that every product manager faces. Hours

By Rohan Davidson
4 min read
Sep 2, 2019

User Acceptance Testing Basics - How Userback can Help

User acceptance testing (UAT) is fundamental to digital product design and development. From features of SaaS products through to mobile...

By Rohan Davidson
4 min read
Aug 28, 2019

Multiple Screenshots

This past month we've been working on something really special for you. Something that we know you've been waiting for with anticipation...

By Lee Le
1 min read
Apr 15, 2019

More Widget Options

So, the word on the street is that collecting feedback with Userback saves loads of time and is super great. But, its clunky. Now as a...

By Lee Le
1 min read
Sep 4, 2018

The Dumbest Mistakes I Made as a Rookie Web Project Manager

Close to a decade ago, I made the leap from traditional publishing to digital. There I was, no longer looking at magazine proofs, and...

By Melati Kamaruddin
4 min read
Nov 4, 2017

Things to Never Say to a Web Developer

Managing a web development project is no easy feat. Before starting on a project, an experienced and capable Project Manager or Product...

By Melati Kamaruddin
3 min read
Sep 20, 2017

Client Horror Stories Agencies Can Relate To

When it comes to the client-agency relationship, we all know it can be a love-hate story. Love the money that comes with the account, but...

By Melati Kamaruddin
4 min read
Sep 4, 2019

Project Workflows

Introducing Userback Workflows a new way to manage your feedback projects and work seamlessly with your design or development flows. Now...

By Lee Le
1 min read
Aug 16, 2017

2017 so far!

2017 has been a great year at Userback, we take on board all of your generous feedback and implement changes on a very regular basis so if...

By Lee Le
2 min read
Jul 14, 2017

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