Feedback Portals: The secret growth hack hiding in plain sight

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Latest G2 scores for Bug Tracking and Product Management Implementation

Announcement

The Value of User Feedback for Growing SaaS Companies

Article

Introducing the New Feedback Portal

If you collect ideas and feature requests from your users, you’re going to love this feature! Actually, calling it just a feature doesn’t do it justice. It’s really a collection of features that help you gather new ideas from your users...

Guide

Reduce feedback processing times: Emersoft goes from 30 minutes to 5

Case Study

How Sensei continues to pioneer in its industry with rich customer feedback

Case Study

Boost Your Team’s Productivity With User Session Replay

Have you ever been confused by a bug report that someone has logged in your web application? It’s annoying right! The reported issue doesn’t make sense and you’re sitting there thinking, “What is this person talking about?” After minutes of contemplating the bug, you guess what…

Guide

Make user acceptance testing your secret weapon

When I first started out as a product manager, I felt a lot of pressure. Obviously I wanted to impress my boss and do a good job. But there was more to it than that. I had people counting on me and…

Article

Top 10 customer feedback sources – updated for 2022

Without customer feedback, you are destined to fail. I know that’s a bold statement, but it’s true. Think of every successful business that you know and I promise you that their success comes from a deep understanding of customers. Don’t just take my word…

Article

How Vision6 streamlined reviewing customer feedback

The Problem “Wasting time managing customer feedback, instead of acting on it.” As a leading software company in the email marketing industry, Vision6 knows what it takes to be customer-centric. Known for its outstanding customer support, Vision6 takes every opportunity to interact with customers and collects customer feedback…

Case Study

Big Budda Boom gets to production faster with Userback feedback

The Problem “Wasting time by managing client feedback over email.” Big Budda Boom is a multimedia and design studio that offers a full range of creative, event and multimedia services. With a promise to deliver quality, cost-effective results that are both on time and on budget, the team works…

Case Study

All You Need to Know About User Acceptance Testing (UAT)

If you are a software developer, a SaaS product manager, or someone working in a web development agency, you already know about the importance of User Acceptance Testing (UAT). It is a crucial part of any software project and a step that is skipped at your own peril.

Article

The Unexpected Future Of Bug Reporting

High-profile hacking and vulnerabilities in leading software products has led many to ask: “Where were the bug reports?” The future of digital bug reporting will be different – and far more vital – than anyone can imagine. In early 2020, an unknown and unseen error…

Article

White Label Agency: Integrate feedback to deliver better websites

The Problem “Client feedback was difficult to manage and not integrated with the project management tool.” White Label Agency is a WordPress development agency helping digital agencies deliver more and better websites to their clients. With a team of 90+ WordPress professionals that have delivered over 4000+ custom WordPress…

Case Study

How to Build a Better SaaS Product? Start With Collecting User Feedback

Let me ask you a question. What do all successful SaaS companies have in common? You’re probably thinking, “amazing tech products”, or “hyper-polished, sophisticated marketing”. And sure, that’s a fair assessment. But how did they get there? How did they build SaaS products that people fell…

Guide

A Guide to Managing User-Reported Software Bugs Effectively

Every software team has been here. A user reports a bug, and it sits in your backlog for months before anyone gets around to fixing it. Software bugs can be irritating to deal with – especially when they’re found in something that your team has spent…

Guide

Boost Your Team’s Productivity With User Session Replays

Have you ever been confused by a bug report that someone has logged in your web application? It’s annoying right! The reported issue doesn’t make sense and you’re sitting there thinking, “What is this person talking about?” After minutes of contemplating the bug, you guess what…

Guide

Top 6 Product Management Challenges and How To Overcome Them

The role of the product manager is a critical one in any organization – helping to bring a product to market, developing product strategy, and working with cross-functional teams to ensure successful product delivery. But product managers are often tasked with juggling a lot of different…

Article

RCC Graphic Designs boosts collaboration and streamlined client feedback

The Problem “Clients had no easy way to give feedback on their design projects.” With over 15 years experience of designing websites and working with clients, Rommel at RCC Graphic Designs knows how integral the feedback process is to keeping clients happy and delivering projects on time. However,…

Case Study

User Acceptance Testing Basics – How Userback can Help

User acceptance testing (UAT) is fundamental to digital product design and development. From features of SaaS products through to mobile apps and websites, all digital properties need to undergo UAT at some point during their development, launch and maintenance stages. Throughout…

Guide