6 Lightning-Fast Ways To Use Userback’s Browser Extension

When we first started brainstorming improvements to our browser extension, we wrote 2 simple words on the whiteboard.

⚡ Lighting Fast

More than just a goal for the speed of our extension, those 2 words became the North Star for the entire project. Everything that we did to improve the browser experience had to contribute to a lightning-fast experience for our users.

Fast to load, fast to capture screenshots, fast to record video, fast to draw on the page, fast to submit feedback for whatever purpose from any webpage. And I’m proud to say that our team did an amazing job to deliver all this and more. 👊

With such a single-minded approach, it really forced us to think long and hard about all the different use cases for our browser extension.

You see, unlike Userback’s feedback widget, which works by adding a feedback button to a specific webpage, the browser extension works on ANY webpage. It effectively turns any webpage into a canvas for you to draw, comment and record feedback. It offers so many possibilities for you and your team to collaborate over high-quality visual feedback.

So in this article we’re going to share with you some of the best ways that different teams in your business can work more productively with Userback’s browser extension.

Install Userback’s Browser Extension

Before we go any further, if you haven’t installed Userback’s browser extension, go ahead and add it now at Chrome Firefox Edge. It only takes a minute and will greatly enhance your experience with Userback.

Ok, let’s do this!

Visual Feedback For Designers

Full-Page Website Feedback

Arguably the coolest new feature that we added to our browser extension is the ability to capture a screenshot of an entire page with just 1 click. See… lightning-fast! 😉

This makes the browser extension extremely useful for designers who are redesigning entire webpages and expect to be working with large amounts of feedback. Previously the screenshot was limited to the viewport, meaning that you could only give feedback on the visible area of the page. So if you had many comments to make throughout the page, you had to give them separately which wasn’t always the most efficient way to do things.

Now with the new “Entire Page” feedback option, it takes just moments to capture a screenshot of an entire webpage ready for you to draw and add your feedback. This makes it much easier for all stakeholders to collaborate over visual feedback because everything is in one place.

Pinpoint Design Feedback

Opposite to the above, sometimes you just have a very specific bit of feedback that you want to give really quickly. No fuss, no distraction, just lightning-fast feedback. With the new “Selected Area” feedback option in the browser extension, you can now do exactly that. It’s great because it takes literally just a few seconds for you to highlight your selected area and submit feedback.

Simply right click your mouse, choose Userback > Selected Area, highlight the area you want to give feedback on, add comments if you want, and you’re done.

Bug Reporting For Developers

Visual Bug Reports

If you’re not already aware, Userback is a powerful bug reporting tool. With just a few clicks, you can pinpoint exactly where a bug is, show how to replicate it with a video recording, and give your developers all the info they need to fix the issue.

For software teams, it’s really easy to add Userback to your web application and you can even trigger the widget and capture custom data using our JavaScript API. But sometimes you don’t want to embed the widget into your app and it’s just easier to use the browser extension instead. If you’re only capturing feedback from your team (and not your users), then the browser extension is the way to go. There’s no code to install and no widget to configure. You simply add the extension to your browser and away you go.

Using the browser extension, everyone in your team can quickly and easily report bugs with annotated screenshots, console logs, browser info, and everything your developers need to fix issues faster.

Capture Video Across Multiple Pages

At Userback, we’re huge fans of reporting bugs and other issues with a video screen recording. I don’t know about you, but I hate it when I have to type a detailed explanation of an issue. I’d much rather just show you. And that’s the power of video feedback. It saves so much time when reporting bugs. And developers love it too as they can actually watch a video of issues as they occur, which makes them much easier to replicate.

And when you report bugs with Userback’s browser extension, you can easily draw on the screen and record video across multiple pages. So it’s a great way to highlight UX and workflow issues that occur on more than one page. Here’s a simple example of the extension in action as I report a broken workflow from one of our help articles. In case you’re wondering, this issue got fixed just 2 minutes after I reported it. Our Support Team happens to be lightning-fast too! 😝

Creative Content For Marketers

Content Review and Feedback

Even though Userback is a website feedback tool, it actually works really well for any type of content that can be shown inside a web page. So if you’re working on an email, image, video, or any type of content that can be displayed in a web page, then Userback’s browser extension is a handy way for you to manage the review and feedback process.

All you need to do is open up your content in a web page and use the extension in the same way as if you were giving feedback on a website design. Simply highlight your desired area, add your comments, and then collaborate with your team as required. See below for an example of the extension in action with one of our recent email newsletters. No more need to send draft versions to teammates for their feedback. Now we just use the browser extension to capture and collaborate on feedback in Userback.

Capture Ideas and Inspiration

This is one of my favorite uses for Userback’s browser extension and has personally saved me loads of time. If you’re a marketer or designer, you probably have a system in place to bookmark and save web pages, designs, and other ideas that you discover around the web. But often those systems are clunky, time-consuming, and difficult to share with your colleagues.

However, Userback’s browser extension makes this really easy, allowing you to capture and share ideas from around the web in just a few clicks. For example, I’ll share with you a recent experience I had with a web agency who asked me to give them a summary of what I like and dislike from other websites. When doing this in the past, my go-to tool has been Google Docs because it’s really easy to paste screenshots and add text. But the problem is that it’s a text editor trying to explain ideas that are visual, which is quite tricky. The doc ended up being over 10 pages long!! So yeah… not very efficient.

With Userback though, it’s the complete opposite. Because Userback is a purpose-built visual feedback tool, it’s easy to capture and share ideas directly from the website. All I had to do was visit my favorite websites, submit my feedback with the browser extension, and then share the Userback project with the web agency. I’ll never use Google Docs for this sort of thing again!

Try Userback’s Browser Extension

I hope you’ve enjoyed learning more about Userback’s browser extension and how it can help your team work more productively. If you haven’t already, install the browser extension for your preferred browser Chrome Firefox Edge today.

Now it’s your turn. Try it out and let me know what you think. I’d love to and to hear how the browser extension is helping you work more productively.

Not yet a Userback customer? No worries. Get started with a free account and start collecting visual website feedback today!

Try it!

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