How To Streamline Bug Tracking With Jira

If you’ve ever used Jira, you know it’s an extremely powerful project management and issue tracking tool. But when it comes to reporting bugs from your web applications, Jira can be clunky and time consuming. Often bugs get reported with little detail and missing critical information which makes them harder for product managers to organize and for developers to fix.

That’s where Userback comes in! As a dedicated bug reporting tool, Userback integrates seamlessly with Jira and makes it easy for your team and users of your software to report bugs with everything your developers need to fix issues fast.

So if you need to streamline your bug tracking with Jira… this post is for you!

Why Bug Tracking With Jira?

The key benefit of using Jira for bug tracking is that teams can make the most of its planning and collaboration features, and combine them with the heavily customizable workflows that already exist in their software development processes.

In other words, if the entire product team is already using Jira to manage the backlog, development sprints, prioritizing tasks and so on, then it makes complete sense for them to also manage their bug tracking with Jira.

The Problem With Bug Tracking In Jira

As mentioned earlier, Jira is awesome for project management. But as a bug reporting tool, Jira is time consuming. With Jira, a typical bug reporting workflow looks like this.

  • Find a bug
  • Take a screenshot
  • Go to Photoshop, Paint, or some other tool to paste in the screenshot
  • Annotate the screenshot to highlight the issue
  • Go to Jira to create a new issue
  • Paste the screenshot into the Jira issue
  • Add a title, description, assignee etc to the Jira issue
  • Add technical info like browser, operating system etc to the Jira issue
  • Submit the issue for your developers
  • Cross your fingers and hope the developer doesn’t ask you for more information! 😉

And this is just the process for reporting bugs within your team! When you consider that it’s often your customers who encounter bugs, the bug reporting workflow is even more time consuming. In that case, these additional steps get added to the above.

  • Customer contacts your support team
  • Support asks the customer for more information
  • Support attempts to replicate the bug

That’s now 13 steps that need to happen before your developers can start working on a bug report!

Clearly this is a highly inefficient way to report bugs in your web applications. But worse than that is the terrible experience for your customers. Not only does it put the onus on customers to provide you with all the necessary information to fix the issue, but it makes them wait longer for bugs to be fixed. And remember for every customer who reports a bug, there are probably dozens more who are also impacted but just haven’t reported the issue.

Bug Tracking With Jira & Userback

So what’s the best way to report bugs in Jira? With Userback of course!

With the Userback and Jira integration, it’s really easy for your team and even your customers to report bugs and other issues directly to Jira in just a few clicks. And best of all, the bug reports will automatically contain all the information your developers need to fix bugs faster.

Jira bug reports from Userback come with:

  • Annotated screenshots that are captured straight from your web app
  • Video recording of the issue
  • Session information like browser, window size, resolution
  • Console logs (your developers will love you for these!) ✌️
  • A link to view the full issue as reported in Userback

In this next section, we’ll go over the steps on how to streamline your bug tracking with Jira and Userback.

1. Add Userback’s widget to your site

By adding Userback’s feedback widget to your site, your team and your users will have everything they need to report bugs, feedback and the issues directly from your application.

It’s really easy to add Userback to your site and in most cases it’s as simple as pasting in our widget code. Check out this article to learn more about how it works.

For a more advanced implementation, you can also use our Javascript API to bind the feedback widget to an element in your app like a button or a link. You can also trigger the feedback widget to your users upon custom events and even collect custom metadata to add more context to the bugs and feedback that you collect.

Tip: To give your developers and teammates even more flexibility over how they report bugs in your application, check out Userback’s browser extension. It’s lightning-fast and works on any web page.

2. Collect feedback and bug reports from your users

Now that Userback is added to your site, it is really easy for your users to report bugs visually with everything your developers need to replicate the issue. This includes annotated screenshots, video recordings, console logs, session info and more.

3. Setup notifications so your team

Because your users are able to report bugs directly from your web app, you’ll also want to make sure that your team gets notified when new issues are reported.

With Userback, you can easily notify your team with email, or you can even integrate with Slack or MS Teams.

The benefit to setting up notifications is that your team can then triage user feedback and bug reports and only send bug reports to Jira for your developers to investigate when it’s necessary.

4. Connect Userback to Jira

The next step to streamlining your bug reporting is to connect Userback with Jira. With our Jira integration, you can automatically send your bug reports and user feedback from Userback into Jira as new issues.

It’s really easy to connect Userback with Jira and simply check out this article for step-by-step instructions.

5. Customize your Jira integration settings

Importantly with our Jira integration, you get to decide whether you want to send new feedback and bug reports to Jira automatically or manually. It simply depends on how your team operates, but a key benefit to sending to Jira manually is that you can triage feedback and specify many of the Jira fields from Userback and save time for your developers.

For example, your support team might triage a new bug report and decide that they need your developers to get involved. So they can simply click the “Send to Jira” button in Userback and add Labels, Assignee and other Jira fields to help your developers get started working on the issue.

Another helpful feature of our Jira integration is that you can sync the status with Userback. So for example, when the Jira issue gets resolved, it can also be resolved in Userback which serves as a great prompt for your support team to give an update to the user who reported the issue in the first place.

Simplify Bug Tracking Today

Jira is a popular project management tool for a very good reason! It is powerful and offers extremely customisable workflows that suit just about any software team.

But when you need to fix bugs fast and streamline your bug reporting workflows, do yourself a favor and connect Jira with Userback. As a dedicated tool for bug tracking, Userback will help you and your users report bugs as they happen from inside your application, and give your developers all the info they need to replicate bugs with just a few clicks.

Not yet a Userback customer? No worries. Get started with a free account and start collecting visual bug reports with Jira today!

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