Introducing Userback's New Browser Extension

Today, we’re super excited to announce the launch of our brand new browser extension.

It’s been given a massive upgrade with loads of new features. It will blow you away with how easy it is for you to provide accurate visual feedback from any website in just a few clicks.

What’s new? Everything! The new extension is faster, more accurate, has multiple capture modes and you can now capture screenshots of an entire webpage enabling full page feedback. And that’s just the beginning. Watch the video for more. 👀👇

Why Use The Browser Extension?

If you’re not already using the browser extension, it is a no-code way for you to collect and manage visual feedback on any website or application.

It's the perfect alternative to adding the widget code to your site and is a great option for internal web projects including bug reporting and website re-designs. Keep reading for an overview of what’s new in the browser extension.

Capture ⚡ Lightning-Fast Screenshots

• Take a screenshot of your entire page with just 1 click
• Select a page area for ultra-precise feedback
• Quickly take a screenshot from your browser’s context menu. Just right-click and go.

🎥 Improved Video Recording

• You can now record video across pages, making it perfect for bug reporting and user acceptance testing
• We’ve added a shortcut to stop recording by clicking the Userback extension logo
• Multiple UX improvements for seamless video recording

New And Improved Feedback Form

• The feedback form has been replaced with a purpose-built capture page that brings all your options together
• It’s now really easy to specify where to send feedback with the new project dropdown. Feedback will never go to the wrong project again!
• Enhance video feedback with bookmarks and notes before you submit it

More Control With Extension Keys

• We’ve made it easier for your team to get started with the extension. They simply sign in and can immediately send feedback to the projects they have access to.
• It’s also easy to invite other people to report feedback. Simply provide them with a secure extension key to your project. You can even revoke access when the project is complete.

Please note that the new browser extension will ask users to sign in. If you've previously shared your extension key with people who don't have a login to your account, then you will need to give them a new extension key.

Try Userback’s New Browser Extension

We hope you love the new browser extension as much as we do. Download it now for your preferred browser in Chrome, Firefox, or Edge.

If you’d like to learn more about our new browser extension, check out this help article.

Not yet a Userback customer? No worries. Get started with a free account and start collecting fast and precise feedback from any website today!

Written By

Jonathan Tobin

Jun 22, 2021