It’s no secret that collecting quality user feedback is the key to designing better websites.
Surprisingly though, there are still web development teams out there who struggle to recognize the value of a visual feedback tool.
For those not already in the know, visual feedback tools help save time with the feedback process by making it easy for clients and internal stakeholders to give visual feedback with video and annotated screenshots.
It’s the modern way to manage client feedback!
When you give clients the right tools to give visual feedback, not only will you save yourself time, but you’ll also impress your clients at the same time.
Think about it. Your clients don’t want to waste time taking screenshots, adding notes in Paint or some other tool, and then send it over to you via email. They don’t have time for that!
Like you, they want an easy way to provide highly-contextual feedback directly from the website. And that’s where Userback comes in. It’s the perfect tool for fast visual feedback.
Userback helps you collect and manage visual feedback for all your web projects in one place. It’s super-easy for your clients to give feedback with annotated screenshots and offers a robust set of tools to help you make smarter design choices. It even lets your clients give feedback with a video screen recording, making it the perfect tool for your less tech-savvy clients.
Userback is designed to work with small projects all the way to multiple teams and clients, so it can grow with your business needs. Nothing beats real-time feedback for improving your website designs and user experiences.
Let’s take a look at Userback and how it can improve the feedback process for your website design projects.
With Userback, your clients are able to provide visual feedback from any webpage without ever needing to leave the site. They just point, click, and type a comment. It’s super-easy.
Plus with video screen recording, it’s even easier than that! Your clients simply share their screen and provide a recording with their feedback. There’s no need to type out comments and instructions on how to replicate issues. Instead, they can literally show you and tell you in their own words exactly what they mean.
This is hugely beneficial for your business. The simplicity of collecting visual feedback with Userback not only speeds up the process of feedback and QA, but it also opens up more creative opportunities for your web projects. Because when clients have the right tools to give contextual and meaningful feedback, they’re free to bring their expertise to the table.
Client feedback is an essential part of any website project. But as we know, it can also be incredibly frustrating. It can take a lot of time, patience, and back-and-forth with clients until you properly understand what they’re trying to say.
It doesn’t have to be this way though.
The problem is that your clients are usually not skilled designers. So it's hard for them to give contextual feedback and properly explain what they mean. With the right feedback tools though, you make it easier for clients to tell you exactly what they mean with annotated screenshots and video.
With just a few simple clicks, your clients can easily pinpoint a precise area in the website design and provide comments with their feedback. There’s no need to install any software and they can provide feedback directly from the website with ease.
Even better is that Userback automatically appends the meta-data like browser type and screen size to your client’s feedback. So you can easily track bugs and troubleshoot issues faster without having to clarify any of the settings.
With that said, Userback also has you covered when it comes to collaborating with clients. It’s easy to add comments and notify clients and other stakeholders to truly collaborate over feedback. You can even invite your clients to your website project in Userback as an easy way to keep them up to date on how the project is going.
Userback is an awesome tool for clients to give visual website feedback. But that’s only part of the feedback process right. The real magic happens in your ability to manage that feedback and complete your projects faster.
Userback lets you easily manage feedback for all your projects in one place with a customizable board. You can quickly set up workflows that work best for you and your team so that Userback just slots right in.
You can even integrate Userback with the 3rd-party tools you’re probably already using like Jira, Slack, Trello, GitHub, and more.
Userback is the ideal feedback tool for remote working. It cuts out all of the miscommunication and keeps your entire team on the same page. But if adding a new tool to your tech-stack sounds like a lot of effort, rest assured it is really easy to get started.
Userback is purpose-designed for fast visual feedback without the need to train or onboard new users. Plus it’s really easy to add the feedback widget to your websites and restrict access to those users who need it.
Userback is a robust visual feedback tool at an affordable price. It’s packed with features that can benefit anyone from a single designer to an enterprise-level company or agency. And you can try it free! Signup without a credit card and try it free for 14 days.