Modern software development has a bug problem. And where there are bugs, there are inevitable bug reports.
Far too many developers waste valuable time generating bug reports instead of building new features. Some developers even require customers to send in detailed bug reports, which is cumbersome and slows the software release process.
Whilst software users can be a great source for bug reporting, they shouldn’t bear the responsibility of tracking down and reporting bugs themselves. Bug reports are often tedious for users to write and it takes time away from what they’re actually supposed to be doing in your software.
If you are still utilizing excel documents and clunky bug tracking tools, you are missing out on the benefits of visual bug reporting software.
In this article, we will take a look at the flaws in traditional bug reporting tools and how visual bug reporting can help save time and improve the overall quality of your software releases.
Traditional methods of bug reporting are often arduous. Bug tracking tools, in particular, can be time-consuming and somewhat daunting for non-developers to use.
A slow software release process will frustrate users and may hamper innovation. In general, teams should avoid the following traditional methods:Excel Spreadsheets
Excel spreadsheets are cumbersome and not designed for bug tracking. Without a sound organization system, your spreadsheet will quickly turn into a mess of data that is difficult to decipher and track.Email
Emailing screenshots back and forth is time-consuming and clunky. The other party must download the screenshot then attach it to an email for you before sending it back. Too many team members have to repeat this process several times before the bug is finally solved.User-Generated Reporting
Please don't require your users to manually send in bug reports with detailed steps on reproducing the problem. This is an arduous task that will only frustrate your customers and slow your development process even more.
Traditional bug reporting techniques are not only time-consuming but also harmful to your business.
If your company is slow to identify and implement bug fixes, you lose out on revenue opportunities. Some developers may even be tempted to ignore smaller bugs because they are not considered high-priority.
This problem can only worsen as the number of users increases along with the number of bugs, which will ultimately slow down your product release schedule.
Your business should always have some leeway to work on bug fixes, but sluggish releases are frustrating for users and your team.
If your developers are spending too much time reporting and fixing bugs, opportunities for innovation and new features are jeopardized. This may even cause a revolving door of talent as other companies move faster than yours can handle.
For software companies to continue launching products at today's breakneck speed, it is critical that developers have a streamlined way to gather, track, and resolve bugs.
Visual bug tracking tools are designed with this goal in mind, making it easy for non-developers to access the reports they need to understand product defects quickly.
Bug reporting tools give their users complete control over what is included in each report. You can include screenshots, console logs, comment threads, and more to provide a complete picture of the bug in question.
Visual bug reports are also customizable, so you can add or remove any features that fit your development process. Once a bug is fixed, simply mark it as "resolved," and the software will automatically update it in all previous reports.
The visual nature of visual bug reporting tools makes them accessible to non-developers, which in turn speeds up the entire software release process. Bug trackers allow users to add screenshots and video clips to their reports along with any type of relevant text data. This allows developers to quickly see what the user is talking about and begin debugging.
Visual bug reporting tools are designed to be customized so they fit your process and not the other way around. Remove any features that your team does not need, or add new ones as you see fit. This allows for more effective bug tracking by streamlining reports.
The collaborative nature of visual bug reporting tools makes it easy for multiple users to access reports at once, whether they are internal employees or external clients. Visual data is easier to absorb than text alone, allowing everyone to work toward solving bugs more quickly.
The reports generated by bug trackers are easily accessible to everyone involved. Instead of querying developers for bug reports, you can simply send the link and let the non-developer work independently. This saves time and allows for efficient collaboration between all parties.
By utilizing a visual bug reporting tool, your team can build new features instead of digging through data to find bugs.
A visual bug tracking tool provides the following benefits:Increased Productivity
Developers no longer have to rely on users to log bug reports. Reporting software gives every member of your team access to detailed defect information without being a developer.Improved Communication
When bugs are reported through your visual bug reporting tool, your entire team can respond to them as needed. In traditional reporting scenarios, users have to email screenshots back and forth until the problem is resolved. This wastes time and frustrates everybody involved.Enhanced Product Release Frequency
By releasing products faster, you will have more opportunities to gain revenue. Faster releases delight your users and give you more feedback about what works and what needs to be changed. This will make future versions of your product much better than earlier ones.Greater Innovation
When developers are freed up to focus on building new features, they will be able to innovate at a faster rate. It is critical that software companies stay relevant in the market by launching new products before competitors. Bug reporting tools can help increase your innovation rates without impacting developer productivity.Reduced Costs
When non-developers are responsible for bug reporting, this creates a bottleneck in your company. It is far too easy for employees to be missing important data that developers need to act quickly. Visual bug reports give you the information you need without requiring you to wait on someone else's schedule. This streamlines your workflow and gives you more time to grow your business.Boosted User Satisfaction
In the end, a software company's primary goal is to provide its users with an optimal user experience. Bug reporting tools give you an easy way to keep users in the loop about product problems and what needs to be done to fix them.
For software teams to increase productivity and competitive edge, bug reporting must become a seamless process. Not only should tools be innovative, but they should integrate with the tools that you already use.
Visual reports need a visual bug reporting tool, and Userback is the industry leader. With Userback's visual feedback tool, teams can gather feedback and report bugs in a single step. This allows you to spend more time innovating and less time reporting, giving your team the edge it needs to stay ahead of the curve.
Userback's feedback tools allow for teams to interact with content in real-time, with digital tools that increase collaboration and engagement:
On-Page Feedback: Users can draw on the screen, annotate with arrows and labels, add text, and record videos in real-time on any page of the web app. This helps build trust and increase engagement among teams as they collaborate.
Session Replays: Userbacks innovative bug reporting tool includes a replay of your user’s session each time they report a bug. This allows you to see your user’s actions first-hand and gives you greater visibility into the issue they experienced.
Real-Time Comments: Userback's system allows for real-time comments on any web page. This is helpful when teams are working together to resolve an issue.
User-Generated Reporting: Give users a voice with tools that allow them to submit bugs and other feedback through the web app. This increases user satisfaction without any extra effort.
Bug Report Consolidation: Userback utilizes a single platform for bug reporting and user feedback, which eliminates the need to switch between tools.
Integrations: Userback integrates with your favorite project management apps to give you the freedom to work how you want. This ensures that bug reports are not lost in translation and can be picked up by whoever needs them.
Bug reporting is an essential part of the software development process, but it doesn't need to impede productivity. With Userback, you can organize your feedback in one place while allowing users to interact with bug reports more naturally.
To find out more about how Userback can boost your business, sign up for a risk-free 14-day trial account.