How to report bugs 20x faster with Userback

Bug tracking is an essential part of every website and application.

More than just maintaining product quality, having the right bug tracking tool will help to keep your customers happy, plus save you time and money.

One of the great things about working for a website feedback company like Userback is that we get to eat our own dog food.

Even though we mostly use Userback for customer feedback and feature requests, it’s also a powerful and highly efficient tool for visual bug tracking.

Not because we have lots of bugs. But because of how much time we’re able to save with Userback’s visual bug tracking features.

In this article I’d like to share with you how we use visual bug tracking to save time in our business. And hopefully how you can save time with Userback too.

The challenges of traditional bug tracking

Before we dive in though, let me just say that if you have a website or web application, then you are going to have bugs. I’m sorry, but it’s true.

Bugs are just a way of life and something you need to accept when working with software. What you don’t need to accept though is the cost that bugs have to your business.

Reporting Bugs

The thing with reporting bugs is that it takes time. And as we all know, time is money.

It obviously depends on the type of bug, but it can take up to 20 minutes to report bugs with sufficient information for developers to resolve it.

For QA teams and software testers, spending that amount of time to report a bug might be fine. After all, it’s their job to report and resolve bugs. But for everyone else in your business, this is a huge challenge as it steals time away from the other responsibilities in their day.

Replicating Bugs

For developers to effectively resolve a bug, they need to be able to replicate it. That’s why it is essential when reporting bugs to include the steps to replicate it.

I must confess though… my bug reporting skills are not the best. I find it very difficult to provide a detailed set of instructions on how to replicate a bug. My brain is just not geared that way and I often spend more time thinking about how to explain the bug than I do reporting it.

Even just looking at this sample bug report makes me cringe.

Source: QA Touch

I’d much prefer to show our developers what the bug is instead of writing it out step-by-step for them to read. That’s where Userback’s video recording feature comes in super-handy as it lets me quickly and easily record the steps on how to replicate the bug. I don’t need to waste time thinking about how to explain the bug. Instead I just record a video and show our developers so they can see for themselves. More on that below.

The modern way to report bugs visually

Switching to Userback for our visual bug reporting has been a real game-changer for our team. We’re saving so much time and resolving bugs faster than ever.

Video Feedback

Here’s an example of a bug that I reported with Userback’s video feedback tool. (click to watch)

The best thing with this video recording is that it took me just 60 seconds to do!

It’s so much more efficient than having to write out the steps to replicate. Plus I can collaborate directly with my team using bookmarks and comments on the video timeline.

As you can see with the example above, video feedback is a particularly useful way to report bugs that occur across multiple web pages. It also helps to capture the animations and transitions that you might have on the page. So it’s a really powerful way to demonstrate the user experience and the impact of the bug that you’re reporting.

Best of all, there is no confusion or misunderstanding on the nature of the bug as the developers can see for themselves exactly what the issue is.

Annotated Screenshots

The other powerful way to report bugs with Userback is with annotated screenshots. This is a particularly useful way to report static bugs that exist on a single page. With just a few clicks you can visually highlight a section in the UI and add notes for additional context.

For example, here’s the same bug that I reported above, but with Userback’s screenshot annotation tool. (click to view)

Using this visual bug reporting method took me even less than the video recording. I logged it in just 30 seconds!

For this type of bug where I’m highlighting some UI buttons that are non-responsive, it’s really quick and easy for the developer to understand the issue. Instead of reading the steps to replicate the issue, they can quickly recognise where the problems exist in the product and fix the issue.

Resolving Bugs

In addition to reporting bugs, Userback has some really cool features that also help to resolve bugs faster.

With Userback, you can:

  • Automatically capture the session information like browser, window size and resolution
  • Add comments and collaborate with your team directly in the feedback viewer
  • Set status and assign bugs to the right team member
  • Use categories to group similar bugs together
  • Create customizable workflows or integrate with your existing tools

Visual bug tracking is just one of the many use cases for how Userback can help with your visual website feedback.

If you’d like to learn more about how Userback can help improve the website feedback processes for your business, please feel free to contact us.

Not yet a Userback customer? No worries. Get started with a free account and start collecting visual bug reports today!

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