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Introducing the New Feedback Portal

If you collect ideas and feature requests from your users, you’re going to love this feature! Actually, calling it just a feature doesn’t do it justice. It’s really a collection of features that help you gather new ideas from your users...

Guide

Boost Your Team’s Productivity With User Session Replay

Have you ever been confused by a bug report that someone has logged in your web application? It’s annoying right! The reported issue doesn’t make sense and you’re sitting there thinking, “What is this person talking about?” After minutes of contemplating the bug, you guess what…

Guide

How to Build a Better SaaS Product? Start With Collecting User Feedback

Let me ask you a question. What do all successful SaaS companies have in common? You’re probably thinking, “amazing tech products”, or “hyper-polished, sophisticated marketing”. And sure, that’s a fair assessment. But how did they get there? How did they build SaaS products that people fell…

Guide

A Guide to Managing User-Reported Software Bugs Effectively

Every software team has been here. A user reports a bug, and it sits in your backlog for months before anyone gets around to fixing it. Software bugs can be irritating to deal with – especially when they’re found in something that your team has spent…

Guide

Boost Your Team’s Productivity With User Session Replays

Have you ever been confused by a bug report that someone has logged in your web application? It’s annoying right! The reported issue doesn’t make sense and you’re sitting there thinking, “What is this person talking about?” After minutes of contemplating the bug, you guess what…

Guide

User Acceptance Testing Basics – How Userback can Help

User acceptance testing (UAT) is fundamental to digital product design and development. From features of SaaS products through to mobile apps and websites, all digital properties need to undergo UAT at some point during their development, launch and maintenance stages. Throughout…

Guide