Emersoft manages feedback remotely with Userback

Emersoft

About Emersoft

2019

Customer since

3000+

Feedback interactions

70+

Client projects

5+

Userback users

The Problem

"We were collecting customer feedback via email and it was very time-consuming for our team."

Emersoft is a digital agency that empowers businesses to build effective web interfaces, improve end-user experience, and drive more revenue. As a remote team with customers across the globe, Emersoft knows how important it is to keep everyone on the same page when it comes to managing feedback on their client projects.

However, with no central tool for managing feedback, the team was relying on email to collect feedback on their projects from both internal stakeholders and end-clients. It was really difficult to keep track of feedback and was inefficient at testing products that the Emersoft team had built.

The team had to use multiple bug reporting tools to report issues which was very time-consuming. Even worse was that bug reports and other issues were difficult to resolve as they lacked important session information like the browser version, screen size and operating system. This meant that a lot of back-and-forth communication was required before the developers could properly start work on resolving bugs.

Userback has proven to be an essential user feedback and bug reporting tool for our business.

Marcin Ruman, Emersoft Founder

The Solution

"Userback streamlines the feedback process for every website and web application that we develop for our clients. Our whole team loves it!"

After testing multiple bug reporting tools and different software providers, the team at Emersoft chose Userback. With Userback, the team are now able to streamline their testing operations and collect feedback as they develop web applications for their clients.

The whole team is now set up with Userback and they’re using it for every website and every web application that they develop. With Userback as their visual bug reporting tool, the team are able to instantly understand bugs as they are reported, and have all the information they need to resolve issues faster.

In particular, Userback’s browser extension has made the whole teams’ workflow lightning-fast as it provides a no-code solution to reporting bugs, feedback and other issues from any web page. Additionally, the Emersoft team have integrated Userback with their company Discord so anytime they receive a new ticket, it gets pushed to a specific project channel. This helps to save time and keep everyone updated, even though they are spread across three different continents as a remote company.

“Userback is a great product that is constantly developing and the team offers amazing customer support. We are very grateful to the whole Userback team for their support and for helping us get to the next level!

Userback has proven to be an essential user feedback and bug reporting tool for our business.

Marcin Ruman, Emersoft Founder

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