Resolve issues faster with visual feedback

Empower customers to show you exactly what they want with video and annotated screenshots.

Try Userback For Free

See exactly what your customers see

Fast visual feedback

It's easy for customers to give feedback on your designs with Userback. Get highly contextual feedback and ship things faster!

Centralize customer feedback

Manage all customer feedback in one place and integrate with tools you already use.

Increase satisfaction

Respond faster to customer feedback and easily let them know when issues are resolved.

Understand what customers want

Give customers a voice and collect feedback with video and annotated screenshots. Stop relying on back and forth emails and let users tell you exactly what they want.

Userback - Understand Customers

Collect feedback on both live and local hosts

Userback works on both live and local hosts, making it great for QA, UAT and bug tracking as well!

Userback - Invite your Client

JavaScript API

Userback can also be seamlessly integrated within your own web app where the feedback window is triggered by clicking on a button or a link contained in your app.

Learn more

1// Open or close widget
2Userback.open();
3Userback.close();
4 
5// Set custom data set
6Userback.custom_data = {
7    account_id : 2,
8    name: "John"
9};
10 
11// Widget settings
12Userback.widget_settings = {
13    language : "fr",
14    style : "text"
15};

Being a developer myself, I know first-hand how hard it is to manage web projects. Feedback comes in from all angles and often it's vague and hard to understand. That's where we come in. Userback makes it easy to collect and manage high-quality customer feedback with video and annotated screenshots. It's a huge time-saver!

Lee Le, Head of Product - Userback

Features tailored to designers and developers

Get notified of
new issues

Never miss critical issues again! Get immediately notified of new feedback. Userback also integrates with popular tools like Slack and Jira.

Work within your existing workflows

Customize workflows and manage feedback in a way that suits you best. You can even invite your team and assign feedback.

Invite clients to see their feedback

Need clients to see the feedback on their projects? No problem. Easily invite them to see only the feedback on their own web projects.

Collect
video feedback

Give customers a voice and let them easily provide video feedback on any website or design.

See exactly what your customer sees

Collect high quality screenshots from any website or design. Userback's annotation tool works perfectly on all browsers and devices!

Finish projects faster with client feedback

Easily share design concepts with clients and get visual feedback with comments.

Join thousands of designers and developers from around the world who already love using Userback to resolve issues faster.

Start free today!

What our clients say

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

Userback makes so much sense! It simply changes the way we communicate with our clients and the way our clients collect feedback from their customers

Warwick Kay
Warwick Kay
Senior UX Designer at Booking.com

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge
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Contact Us

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