Resolve issues faster with visual customer feedback
Empower customers to show you exactly what they want with screenshots and annotations

Understand what customers want

Get high-quality visual feedback with screenshots and annotations. Stop relying on email and let customers show you exactly what they want.

Userback - Understand Customers

Collect feedback on both live and local hosts

Userback works on both live and local hosts, making it great for QA, UAT and bug tracking as well!

Userback - Invite your Client

JavaScript API

Userback can also be seamlessly integrated within your own web app where the feedback window is triggered by clicking on a button or a link contained in your app.

Learn more

1// Open or close widget
2Userback.open();
3Userback.close();
4 
5// Set custom data set
6Userback.custom_data = {
7    account_id : 2,
8    name: "John"
9};
10 
11// Widget settings
12Userback.widget_settings = {
13    language : "fr",
14    style : "text"
15};

See exactly what your customers see

Solve issues faster

Get a screenshot with annotations along with key browser information.

Centralize customer feedback

Manage all customer feedback in one place and integrate with tools you already use.

Increase satisfaction

Respond faster to customer feedback and easily let them know when issues are resolved.

Being a developer myself, I know first-hand how hard it is to manage web projects. Feedback comes in from all angles and often it's vague and hard to understand. That's where we come in. Userback makes it easy to collect and manage high-quality customer feedback with screenshots and annotations. It's a huge time-saver!

Lee Le, Head of Product - Userback

Features tailored to designers and developers

Get notified of
new issues

Never miss critical issues again! Get immediately notified of new and updated feedback. Userback also integrates with popular tools like Slack and Jira.

Work within your existing workflows

Customize workflows and manage feedback in a way that suits you best. You can even invite your team and assign feedback.

Invite clients to see their feedback

Need clients to see the feedback on their projects? No problem. Easily invite them to see only the feedback on their own web projects.

Collect multiple
screenshots

Sometimes one screenshot isn't enough. Customers can easily add multiple screenshots with their feedback.

See exactly what you customer sees

Collect high quality screenshots of what customers see including the browser details. Userback works perfectly on all browsers and devices!

Customize the feedback widget

Make it easy for customers to give feedback by changing the style and position of the widget to perfectly suit your needs.

Join thousands of designers and developers from around the world who already love using Userback to resolve issues faster.

Start free today!

What our clients say

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

Userback makes so much sense! It simply changes the way we communicate with our clients and the way our clients collect feedback from their customers

Warwick Kay
Warwick Kay
Senior UX Designer at Booking.com

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio
Try it!

Contact Us

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