Improve customer satisfaction and resolve issues faster with the #1 Hotjar alternative for SaaS teams. Collect visual feedback, surveys, session replays and more, then action it all with a suite of feedback management tools.
Join 20,000 product teams building better with the Hotjar alternative built for action.
Compare the #1 Hotjar alternative for yourself
Userback
Hotjar
Easily manage feedback across UNLIMITED sites
Capture highly contextual visual feedback
Annotated screenshots, console logs and metadata
Trigger targeted website and in-app surveys to your users
Browser extension for internal team feedback management
Collect and manage ideas in a public feature portal
Video recording with audio and annotations
Capture and watch session replays
Privacy controls to protect sensitive information
Capture multiple types of feedback in a single widget
Bug reports, feature requests, general feedback
"Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth!"
IAN, DIRECTOR @ EXPOSE PROFITS
Frequently Asked Questions
What makes Userback the best Hotjar alternative?
Hotjar is a product analytics tool known mostly for heatmaps and session replays. Userback is better because of it’s rich visual feedback capability and real-time feedback management.
With Userback you can capture user feedback, bug reports, and survey responses together and efficiently manage feedback to provide a better experience for your customers.
I'm ready to switch to Userback. How does your free trial work?
All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue. Start free today!
How do you count responses?
As a multi-purpose feedback tool, we aim to make things simple for you. Responses include any new feedback or survey submission added to your account. For instance, when a user submits feedback through your widget or fills out a survey form, each of these actions is considered a response.
What are session replays?
Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.
Can I handle multiple projects with one account?
Absolutely! Unlike others, Userback comes with unlimited projects so you can easily manage multiple surveys and feedback projects all in the one account.
Are you GDPR compliant?
Yes. Userback is 100% GDPR compliant. We take security and data privacy very seriously and you can find detailed information in our Security Overview and Privacy Policy.
