Start collecting feedback today free for 14 days.

Solo

19 14 USD / mo USD / mo
  • 2 Users
  • 1 Project
  • Core Features
  • Unlimited Reporters
  • Feedback Widget
  • Browser Extension
  • Video Feedback
  • Team Collaboration
  • Notifications
Start Free Trial

Startup

79 59 USD / mo USD / mo
  • 10 Users
  • Unlimited Projects
  • Everything in Solo
  • Feedback Portal
  • Session Replay (see Addons)
  • Workflow Customization
  • Advanced Widgets
  • Project Access
  • Integrations
Start Free Trial

Premium

289 217 USD / mo USD / mo
  • 25 Users
  • Unlimited Projects
  • Everything in Company
  • Webhooks
  • Remove Powered By Logo
  • Invoice Payment
  • Implementation Support
Start Free Trial
  • Solo

    Startup

    Company

    Premium

  • Price

    $1419 / mo

    $5979 / mo

    $119159 / mo

    $217289 / mo

  • Users
    Add’l users $4.506 / mo

    2 Users

    10 Users

    15 Users

    25 Users

  • Projects

    1 Project

    Unlimited

    Unlimited

    Unlimited

  • Features

  • Unlimited Reporters

  • Feedback Widget

  • Browser Extension

  • Video Feedback

  • Team Collaboration

  • Notifications

  • Feedback Portal

  • Session Replay

    Add-On

    Add-On

    Add-On

  • Workflow Customization

  • Advanced Widgets

  • Project Access

  • Integrations

  • Advanced

  • Developer Tools

  • JavaScript API

  • User Identification

  • Branding

  • Export Data

  • Native Browser Screenshot

  • Webhooks

  • Remove Powered By Logo

  • Invoice Payment

  • Implementation Support

  • Add-Ons

  • Session Replay
    100 replays

    + $1419 / mo
    then + $7.5010 per extra 100

    + $1419 / mo
    then + $7.5010 per extra 100

    + $1419 / mo
    then + $7.5010 per extra 100

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

A user is someone who has access to your Userback account and can collaborate with other Users.
Reporters are the people who submit feedback via your feedback widget.

Session replays can be added to supported plans for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.

The Session Replay feature adds a recording of your user’s session to their feedback. Each recording counts towards the monthly limit in your account. We’ll notify you as you’re approaching your limit and you can purchase more sessions at any time. If you exceed your limit, recording will stop and will not start again until the 1st day of your next billing cycle or you purchase more sessions.

Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.

You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.

Yes, all new accounts start with a free trial of the Company plan. You get full access to Userback for 14 days and can upgrade at any time.

You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.

Most definitely! We’d love to support your charity with a 50% discount. Contact us to find out more.