Understand your customers better

Capture visual feedback, feature requests and bug reports from your website and application.

Try Userback For Free

Powerful website feedback tool for software companies

Solve issues faster

Take the guesswork out of debugging. Collect feedback with screenshots, video, session replays and more. Perfect for visual bug tracking!

Centralize customer feedback

Manage all customer feedback in one place and integrate with tools you already use.

Increase satisfaction

Respond faster to customer feedback and easily let them know when issues are resolved.

Understand your customers

Get highly contextual feedback with video and annotated screenshots. Stop relying on email and let users tell you exactly what they want directly from your web application.

Userback - Manage Feedback

Userback - Collect Feedback

Collect feedback on both live and local hosts

Userback works on both live and local hosts, making it great for QA, UAT and bug tracking as well!

We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!

Peter Van Dijk, Vision6 - CTO

Userback is amazing for any saas or software development company! I love the software and the major selling point for us was that it natively integrates with Teamwork. The support is amazing and I've always had a positive reply.

Naveen Dhana Lak, Tier5 - Assistant Manager

Userback is incredibly easy to use and install. The canvas layer is invaluable to convey ideas and gather feedback from our users. The discreet feedback tab is great. It doesn't intrude into our UX, but lets users know that we're receptive to feedback.

Jack Seddon, Coretal - Director

Features tailored to software companies

Customize the widget

Style the widget to perfectly meet your needs. Or seamlessly integrate it with your product using our Javascript API.

Collect video feedback

Give customers a voice and let them easily provide video feedback directly from your website.

Insightful feedback dashboard

Monitor feedback from your dashboard. Track the status of your feedback along with how customers rate your product.

See exactly what your customer sees

Collect high quality screenshots from any website or design. Userback's annotation tool works perfectly on all browsers and devices!

Get notified of
new issues

Never miss critical issues again! Get immediately notified of new and updated feedback. Userback also integrates with popular tools like Slack and Jira.

Work within your existing workflows

Customize workflows and manage feedback in a way that suits you best. You can even invite your team and assign feedback.

Join thousands of software companies from around the world who already love using Userback to build better products.

Sign up free today!

What our clients say

I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback.

Paul Impellizeri
Paul Impellizeri
VP at Great Big Digital Agency

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal.

Peter Kadas
Peter Kadas
CEO at Traction Tribe

The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser.

Kevin Bartok
Kevin Bartok
Manager at Duckly Marketing Agency

When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites.

Felipe Muñoz
Felipe Muñoz
CEO at Growing Pains Guru

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved.

Paulo Faustino
Paulo Faustino
Project Manager at Modulus Web Design
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