Build better products
Empower customers to show you exactly what they want with screenshots and annotations

Understand your customers

Get high-quality visual feedback with screenshots and annotations. Stop relying on email and let customers give you feedback from inside your web application.

Userback - Manage Feedback

Collect feedback on both live and local hosts

Userback works on both live and local hosts, making it great for QA, UAT and bug tracking as well!

Userback - Collect Feedback

See exactly what your customers see

Solve issues faster

Get a screenshot with annotations along with key browser information.

Centralize customer feedback

Manage all customer feedback in one place and integrate with tools you already use.

Increase satisfaction

Respond faster to customer feedback and easily let them know when issues are resolved.

Creating exceptional experiences for your customers begins with a deep understanding of what they want. That's where we come in. Userback makes it easy to get high quality customer feedback with screenshots and annotations.

Lee Le, Head of Product - Userback

Features tailored to software companies

Customize the widget

Style the widget to perfectly meet your needs. Or seamlessly integrate it with your product using our Javascript API.

Collect multiple screenshots

Sometimes one screenshot isn't enough. Customers can easily add multiple screenshots with their feedback.

Insightful feedback dashboard

Monitor feedback from your dashboard. Track the status of your feedback along with how customers rate your product.

See exactly what your customer sees

Collect high quality screenshots of what customers see including the browser details. Userback works perfectly on all browsers and devices!

Get notified of
new issues

Never miss critical issues again! Get immediately notified of new and updated feedback. Userback also integrates with popular tools like Slack and Jira.

Work within your existing workflows

Customize workflows and manage feedback in a way that suits you best. You can even invite your team and assign feedback.

Join thousands of software companies from around the world who already love using Userback to build better products.

Sign up free today!

What our clients say

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

Userback makes so much sense! It simply changes the way we communicate with our clients and the way our clients collect feedback from their customers

Warwick Kay
Warwick Kay
Senior UX Designer at Booking.com

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide
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