Why choose Userback over Usersnap?

Modern UI - Pixel-perfect Screenshots - Annotated Video Feedback - Flexible Widget Templates - Reliable Notifications - Great Value For Money.


Looking for Usersnap alternatives? We've got your back!

Userback's powerful visual feedback tool lets you collect feedback with video and annotated screenshots from any web page.
You can even get feedback on images!

Easy to use, modern UI
Collect video feedback with annotations
Capture and organize product feedback in an elegant interface
Watch a session replay alongside your user's feedback
Multi-purpose feedback widgets for bug reporting, UAT and more
Collect multiple screenshots at once
Upload attachments with feedback
Automatically works on local web pages
Allow public comments
Get full access to the API
100% GDPR and CCPA compliant
Great value for small and mid-sized teams

Userback is the #1 alternative to Usersnap

We moved to Userback from another tool Usersnap that we used for a few years. Userback is less expensive, has a better UI and UX, has better features, and more than anything actually responds to customer requests.

Jeff Mackler, Owner - MRW Connected

Since Userback introduced video feedback, it is hands down the best option on the market! I've tested a bunch of different feedback tools including Usersnap, but they all had me wanting additional features to provide a smooth experience.

Harry O'Brien, System Admin - LBPS & LTC

Userback is the best user feedback software out there! I like that I can collect user feedback for pretty much anything, but especially for WordPress. I can build my sites and collect feedback on the real deal, so I cut down production time.

Micha Cassola, Entrepreneur - Faond

A better way to manage customer feedback

Try Userback for free. We think you’ll love it!

Sign up for a free 14 day trial. No credit card required.

What our clients say

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved.

Paulo Faustino
Paulo Faustino
Project Manager at Modulus Web Design

I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback.

Paul Impellizeri
Paul Impellizeri
VP at Great Big Digital Agency

The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser.

Kevin Bartok
Kevin Bartok
Manager at Duckly Marketing Agency

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal.

Peter Kadas
Peter Kadas
CEO at Traction Tribe

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites.

Felipe Muñoz
Felipe Muñoz
CEO at Growing Pains Guru
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