Userback – a better alternative to Usersnap.

Userback empowers more than 20,000 software teams to collect, manage and resolve visual feedback directly from their users.

 

Say hello to building better products.

 

Say hello to Userback.

“We moved to Userback from another tool Usersnap that we used for a few years. Userback is less expensive, has a better UI and UX, has better features, and more than anything actually responds to customer requests.”

Looking for Usersnap alternatives? We’ve got your back.

Userback helps you untangle the feedback knot, resolve issues faster, and build with confidence.

Userback
Alternative

Easy setup and onboarding in a modern UI

Watch a session replay of user feedback and bug reports

Multi-purpose feedback widgets for bug reporting, UAT and more

Collect feedback with annotated video screen recordings

Manage user feedback across unlimited projects

Capture ideas and votes from users in a public roadmap

Upload attachments for additional context with feedback

Two-way sync of feedback status with connected integrations

Get full access to the API

100% GDPR and CCPA compliant

Great value for small and mid-sized teams

Unassigned
In Progress
NZ
  • Replay
  • Dev Tools
  • Open
  • In Progress
  • Under Review
  • Resolved
Feedback resolved
Comments
Details
1
01 Oct 2022
Looks like there’s an issue here. There is an error when calculating the total spending.
OV
01 Oct 2022 11:00am
Same for me. Only happens on Firefox, check the details.
Reply
JL
01 Oct 2022 11:10am
Fixed. Thanks for the feedback guys. 🙌
Reply
OV
01 Oct 2022 11:22am
Perfect, much better! Marking resolved.
Reply
Total Spending
1
Looks like there’s an issue here. There is an error when calculating the total spending.
Userback demo
Userback

Communicate better.

Collect feedback from your users, within your product.

Loved by software teams who put their users at the center of the product journey.

Delivering client web projects 5x faster with integrated feedback

“There was no easy solution to have our partners submit feedback and have it fully integrated with ClickUp. There was always some feature that we had to give up in order for another to work.”

Delivering client web projects 5x faster with integrated feedback

Product teams saving 95% of time with actionable user feedback

“We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!”

Product teams saving 95% of time with actionable user feedback

See how we bring user feedback
into our own product journey.

Roadmap