Userback – a better alternative to Usersnap.
Userback empowers more than 20,000 software teams to collect, manage and resolve visual feedback directly from their users.
Say hello to building better products.
Say hello to Userback.
“We moved to Userback from another tool Usersnap that we used for a few years. Userback is less expensive, has a better UI and UX, has better features, and more than anything actually responds to customer requests.”
Looking for Usersnap alternatives? We’ve got your back.
Userback helps you untangle the feedback knot, resolve issues faster, and build with confidence.
Easy setup and onboarding in a modern UI
Watch a session replay of user feedback and bug reports
Multi-purpose feedback widgets for bug reporting, UAT and more
Collect feedback with annotated video screen recordings
Manage user feedback across unlimited projects
Capture ideas and votes from users in a public roadmap
Upload attachments for additional context with feedback
Two-way sync of feedback status with connected integrations
Get full access to the API
100% GDPR and CCPA compliant
Great value for small and mid-sized teams
- In Progress
- Under Review
Loved by software teams who put their users at the center of the product journey.
Delivering client web projects 5x faster with integrated feedback
“There was no easy solution to have our partners submit feedback and have it fully integrated with ClickUp. There was always some feature that we had to give up in order for another to work.”
Product teams saving 95% of time with actionable user feedback
“We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!”
Gather new ideas from your users and organize them in one place.
Single Sign-On (SSO)
Always know who is giving you feedback with our new Single Sign-On (SSO) features.
Put the user back in the co-pilot seat with User Insights.
Replicate bugs faster with Session Replay to identify events, mouse movements and more.