Make it easy for your support team to resolve tickets faster with visual customer feedback

Zendesk

Collect visual customer feedback

Let your customers give you visual feedback on any web page and automatically create Zendesk tickets with screenshots, videos, browser information and more.

Userback - Annotate

Userback - Zendesk Item

Improve customer experience

Give your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.


Streamline your customer support

Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk. Userback automatically sends customer feedback straight into Zendesk.

Userback - Screenshot

How to create Zendesk tickets with visual customer feedback?

1

Create a Userback account
 

Sign up for Userback and create your first project.

2

Embed the feedback widget on your side / web app

Install Userback on your website or use our browser extensions to receive visual feedback and bug reports.

3

Connect Userback to your Zendesk account

New tickets will be created in Zendesk every time you receive feedback with Userback.

Try Userback for free. We think you’ll love it!

Sign up for a free 14 day trial. No credit card required.

Try Userback For Free

What our clients say

The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser.

Kevin Bartok
Kevin Bartok
Manager at Duckly Marketing Agency

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal.

Peter Kadas
Peter Kadas
CEO at Traction Tribe

When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites.

Felipe Muñoz
Felipe Muñoz
CEO at Growing Pains Guru

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level

Annmarie Woodworth
Annmarie Woodworth
Special Event Coordinator at Coloredge

Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved.

Paulo Faustino
Paulo Faustino
Project Manager at Modulus Web Design

I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback.

Paul Impellizeri
Paul Impellizeri
VP at Great Big Digital Agency

Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders

David Hutson
David Hutson
Web Developer at Apphut

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches

Stephen Moss
Stephen Moss
Web App Engineer at Revolution Technologies

What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser

Mike Rosales
Mike Rosales
Head of Design at MRDZYN Studio

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations

Erinn Corbitt
Erinn Corbitt
System Integration Manager at Orbitz Worldwide
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