Userback Pricing Plans

Start collecting user feedback, no credit card required. Start your free 14 day trial today!

Monthly AnnualSave 15%

Basic

$ 8 /month
Collect feedback in small teams
2 Users
Add'l users $3.50 per month
1 Project
Unlimited Reporters
Access to
  • Feedback Widget
  • Browser Extension
  • Video Feedback
  • Team Collaboration
  • Notifications

Standard

$ 34 /month
Collaborate on multiple projects
5 Users
Add'l users $3.50 per month
5 Projects
Unlimited Reporters
Everything in Basic, and:
  • Workflow Customization
  • Advanced Widget Customization
  • Project Access
  • Integrations

Growth

$ 69 /month
Perfect for SaaS companies
15 Users
Add'l users $5 per month
 
25 Projects
  • 25 Projects
  • 50 Projects
  • 75 Projects
  • 100 Projects
Unlimited Reporters
Everything in Standard, and:
  • Developer Tools
  • JavaScript API
  • Branding
  • Webhooks
  • Export Data

Premium

Tailor a plan to suit your neeeds
Up to Unlimited Users
 
Up to unlimited Projects
Unlimited Reporters
Everything in Growth, and:
  • Implementation Support
  • Premium Support
  • Invoice Payment

Have questions regarding the plans? Check FAQs or compare all features.

Additional Options

Video Feedback

$ 10.50 /month

Get highly contextual feedback by adding the video screen capture option to your feedback widget. It's the perfect way to give customers a voice and provide video feedback directly from your website.

All the prices shown are in USD

Feature Comparison

     
 
Core Feedback Features
Feedback with Screenshots
Multiple Screenshots
Automatic Screenshot Capture
Feedback Widget
Browser Extension
Video Feedback
Dedicated Feedback Viewer
View Existing Feedback
Share Feedback
Public Comments
Team Collaboration
User Roles
Reporting
Basic Authentication
Basic Widget Customization
Routing Modal
Advanced Feedback Features
Default Assignee
Workflow Customization
Edit Categories
Team-only Comments
Project User Access
Custom Fields
Developer Tools
Board View
Console Logs
Event Tracking
Custom Data
Audience Targeting
Full API Access
Designer Tools
Upload: Images, PDF, Video, URL
Versioning
Client Role
Client Approvals
Notifications
Email Notifications
Slack Notification
MS Teams Notification
Integrations
Native Integrations
2000+ Zapier Apps
Branding
Change Widget Logo
Branded Notification Emails
Branded Feedback Viewer
Remove Powered By Logo
Other
GDPR & CCPA Compliance
Export Data
Webhooks
 

Basic

$ 8 /month
Collect feedback in small teams
 
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Standard

$ 34 /month
Collaborate on multiple projects
 
Add-on
 
 
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Growth

$ 69 /month
Perfect for SaaS companies
 
Add-on
 
 
 
 
 
 
 

Frequently Asked Questions

What payment types are accepted?

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

What is the difference between Users and Reporters?

A user is someone who has access to your Userback account and can collaborate with other Users.
Reporters are the people who submit feedback via your feedback widget.

Can I change my plan?

You can change plans at any time. Changing plans is instant; you'll simply pay the difference and remain on the same monthly or annual cycle.

Do you offer a free trial?

Yes, all new accounts start with a free trial of the Growth plan. You get full access to Userback for 14 days and can upgrade at any time.

Is there a special offer for startups?

You bet! We love supporting startups and helping them grow. If you're a startup, you can apply to get 50% off all annual plans.

Do you have discounts for charities?

Most definitely! We'd love to support your charity with a 50% discount. Contact us to find out more.

Join web agencies, software companies, designers and developers from around the world who already love Userback to collect and manage customer feedback.

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