Userback Pricing Plans

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Monthly AnnualSave 15%

Basic

$8/month
Collect feedback in small teams
2 Users A User is someone who has access to your Userback account and can collaborate with other users.
1 Project A project is where feedback is collected and managed.
Unlimited Reporters Reporters are the people who submit feedback via your feedback widget.
Plus
Additional users $3.50 per month Add additional users to your account
Collect Unlimited Feedback With screenshots, annotations and browser information
Basic Widget Customization Change color, style and position to suit your needs
Team Collaboration Add comments and assign feedback to team members
Workflow Customization Use tags and change status to suit your needs
Notifications Get notifications by Email, Slack & MS Teams
 
 
 

Standard

$34/month
Collaborate on multiple projects
5 Users A User is someone who has access to your Userback account and can collaborate with other users.
5 Projects A project is where feedback is collected and managed.
Unlimited Reporters Reporters are the people who submit feedback via your feedback widget.
Everything in Basic
Additional users $3.50 per month Add additional users to your account
Advanced Widget Customization Custom fields, attachment, triggers and more
Multiple Screenshots Provide multiple screenshots with feedback
Project Access User Restrictions & Client Role
Team-only Comments Separate internal conversations from conversations with clients and collaborators
Integrations Integrate with Jira, Slack, Trello and more
2000+ Zapier Apps Automate your work with Zapier
Audience Targeting Trigger feedback by device type, URL and more
Extension Keys Allow reporters to submit feedback via Userback's browser extension

Growth

$69/month
Perfect for SaaS companies
15 Users A User is someone who has access to your Userback account and can collaborate with other users.
A project is where feedback is collected and managed.
 
25 Projects
  • 25 Projects
  • 50 Projects
  • 75 Projects
  • 100 Projects
Unlimited Reporters Reporters are the people who submit feedback via your feedback widget.
Everything in Standard
Additional users $5 per month Add additional users to your account
Design Reviews & Approvals Upload images, videos & PDF files for feedback
Export Feedback Export feedback from your account
Advanced Tracking Console Logs & Event Tracking
JavaScript API Further customize Userback with our API
Webhooks Build your own integration using webhooks
Custom Branding Widget & Email Branding + Remove Powered By
 
 

Premium

Tailor a plan to suit your needs
Up to Unlimited Users A User is someone who has access to your Userback account and can collaborate with other users.
Up to Unlimited Projects A project is where feedback is collected and managed.
Unlimited Reporters Reporters are the people who submit feedback via your feedback widget.
Everything in Growth
Dedicated Account Manager Regular check-ins with our team of experts
Enterprise Level Support Priority support via email and live chat
Elite Onboarding Personalized onboarding plan tailored to your needs
Custom Integrations Get help to integrate Userback with your systems
Invoice Payment Custom terms and payment options
 
 
 
 

Additional Options

Video Feedback

$ 10.50/month

Get highly contextual feedback by adding the video screen capture option to your feedback widget. It's the perfect way to give customers a voice and provide video feedback directly from your website.

All prices shown are in US dollars

Frequently Asked Questions

What payment types are accepted?

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

What is the difference between Users and Reporters?

A User is someone who has access to your Userback account and can collaborate with other Users.

Reporters are the people who submit feedback via your feedback widget.

Can I change my plan?

You can change plans at any time. Changing plans is instant; you'll simply pay the difference and remain on the same monthly or annual cycle.

Do you offer a free trial?

Yes, all new accounts start with a free trial of the Growth plan. You get full access to Userback for 14 days and can upgrade at any time.

Is there a special offer for startups?

You bet! We love supporting startups and helping them grow. If you're a startup, you can apply to get 50% off all annual plans.

Do you have discounts for charities?

Most definitely! We'd love to support your charity with a 50% discount. Contact us to find out more.

Join web agencies, software companies, designers and developers from around the world who already love Userback to collect and manage customer feedback.

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