What payment types are accepted?
All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

Can I downgrade my plan?
You can always downgrade your plan. If you're using more projects than the new plan allows, select the projects to keep, and archive the rest.

Is there an annual plan?
Yes, you can save month to month by signing up to an annual plan. You can always change your plan if your requirements change.

Can I change my plan?
You can change plans at any time. Changing plans is instant; you'll simply pay the difference and remain on the same monthly or annual cycle.

Can I close my account?
If you decide to close your account mid month, you'll still have access to all your feedback until your billing cycle ends.

Do you offer a free trial?
Yes, all new accounts start free for 14 days on the Team plan. You can upgrade at any time or continue on the Free Plan forever.

What is the Free Plan?
Collect feedback with 1 project, 1 user and limited features. The free plan is great for small projects or freelancers.

Can I integrate with 3rd party apps?
Userback is integrated with popular apps like JIRA, WordPress and Slack. We're always building new integrations so keep an eye out.

What are limited notifications?
All upgraded accounts have rich email notifications. Free accounts are notified of new feedback but need to log in to view it.