All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.
A user is someone who has access to your Userback account and can collaborate with other Users.
Reporters are the people who submit feedback via your feedback widget.
The Session Replay feature adds a recording of your user's session to their feedback. Each recording counts towards the monthly limit in your account. We'll notify you as you're approaching your limit and you can purchase more sessions at any time. If you exceed your limit, recording will stop and will not start again until the 1st day of your next billing cycle or you purchase more sessions.
You can change plans at any time. Changing plans is instant; you'll simply pay the difference and remain on the same monthly or annual cycle.
Yes, all new accounts start with a free trial of the Company plan. You get full access to Userback for 14 days and can upgrade at any time.
You bet! We love supporting startups and helping them grow. If you're a startup, you can apply to get 50% off all annual plans.
Most definitely! We'd love to support your charity with a 50% discount. Contact us to find out more.
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