Userback Pricing Plans

Start collecting user feedback, no credit card required. Start your free 14 day trial today!

Monthly AnnualSave 25%

Solo

$19 $ 14 /month
2 Users
Add'l users $4.50 per month
1 Project
Access to
  • Unlimited Reporters
  • Feedback Widget
  • Browser Extension
  • Video Feedback
  • Team Collaboration
  • Notifications

Startup

$79 $ 59 /month
10 Users
Add'l users $4.50 per month
Unlimited Projects
Everything in Solo, and:
  • Feedback Portal
  • Session Replay
  • Workflow Customization
  • Advanced Widget Customization
  • Project Access
  • Integrations

Company

$159 $ 119 /month
15 Users
Add'l users $4.50 per month
Unlimited Projects
Everything in Startup, and:
  • Developer Tools
  • JavaScript API
  • User Identification
  • Branding
  • Export Data

Premium

$289 $ 217 /month
25 Users
Add'l users $4.50 per month
Unlimited Projects
Everything in Company, and:
  • Webhooks
  • Remove Powered By Logo
  • Invoice Payment
  • Implementation Support
Have questions regarding the plans? Check FAQs or compare all features.

Additional Options

Session Replay

$ 14 /month
100 session replays / month

Take the guesswork out of replicating issues by including a replay of the reporter's session with their feedback.

Custom Plan

Need more users or session replay? Tailor a plan to suit your needs.

Let's talk

All the prices shown are in USD

Feature Comparison

     
Core Feedback Features
Feedback with Screenshots
Multiple Screenshots
Automatic Screenshot Capture
Attachment
Feedback Widget
Browser Extension
Video Feedback
Dedicated Feedback Viewer
View Existing Feedback
Share Feedback
Public Comments
Team Collaboration
User Roles
Reporting
Basic Authentication
Basic Widget Customization
Routing Modal
Advanced Feedback Features
Session Replay
Default Assignee
Workflow Customization
Edit Categories
Team-only Comments
Project User Access
Audience Targeting
Custom Fields
User Identification
Native Browser Screenshot
Developer Tools
Board View
Console Logs
Event Tracking
Custom Data
JavaScript API
Feedback Portal
Feature Requests
Roadmap
Notifications
Email Notifications
Slack Notification
MS Teams Notification
Integrations
Native Integrations
2000+ Zapier Apps
Branding
Change Widget Logo
Branded Notification Emails
Branded Feedback Viewer
Remove Powered By Logo
Designer Tools
Upload Images, PDF, Video, URL
Versioning
Client Role
Client Approvals
Payment
Credit Card Payment
Invoice Payment
Other
Privacy Controls
GDPR & CCPA Compliance
Export Data
Webhooks
 

Solo

$ 14 /month
 
 
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Startup

$ 59 /month
 
 
Add-on
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1 feedback portal
Add'l portals $52 per month
 
 
 
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Company

$ 119 /month
 
 
Add-on
 
1 feedback portal
Add'l portals $52 per month
 
 
 
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Premium

$ 217 /month
 
 
Add-on
 
1 feedback portal
Add'l portals $52 per month
 
 
 
 
 
 

Frequently Asked Questions

What payment types are accepted?

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

What is the difference between Users and Reporters?

A user is someone who has access to your Userback account and can collaborate with other Users.
Reporters are the people who submit feedback via your feedback widget.

What happens if I exceed the limit of Session Replays?

The Session Replay feature adds a recording of your user's session to their feedback. Each recording counts towards the monthly limit in your account. We'll notify you as you're approaching your limit and you can purchase more sessions at any time. If you exceed your limit, recording will stop and will not start again until the 1st day of your next billing cycle or you purchase more sessions.

Can I change my plan?

You can change plans at any time. Changing plans is instant; you'll simply pay the difference and remain on the same monthly or annual cycle.

Do you offer a free trial?

Yes, all new accounts start with a free trial of the Company plan. You get full access to Userback for 14 days and can upgrade at any time.

Is there a special offer for startups?

You bet! We love supporting startups and helping them grow. If you're a startup, you can apply to get 50% off all annual plans.

Do you have discounts for charities?

Most definitely! We'd love to support your charity with a 50% discount. Contact us to find out more.

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